Worldwide Product Warranty Commitment and Scope Description
author: May
2025-10-13
We are always committed to providing you with products that are both durable and of high quality. At the same time, we guarantee your rights and interests through clear warranty services. The specific warranty periods for different material products are as follows:
PVC material: 3-year warranty
Paulownia material: 2-year warranty
Basswood material: 2-year warranty
Paulownia material: 2-year warranty
Basswood material: 2-year warranty
Exclusions from the warranty coverage:
Each finish used on our products is selected for its durability and quality. There are factors that may impact the application of these paints/stains on our natural products which are not covered under warranty, these include:
Colour variations that may occur between different manufactured batches of a paint or stain finish.
Naturally occurring variations in appearance created by artificial or natural lighting.
Moisture, heat, light and exposure to weather.
Environmental conditions such as pollutants, acid rain or other corrosive substances which may impact on finishes or cause corrosion.
Damage, corrosion, wear, deteriorating or failure of standard components in sea coast applications or such other climates.
Damage, corrosion, wear, deteriorating or failure of standard components in sea coast applications or such other climates.
Imperfections that cannot be seen at a distance of 1.2mtrs
Damage caused by improper maintenance, application of improper cleaning agents, methods or mishaps.
Damage resulting from accidents such as, but not limited to: abuse, burning, flooding, cutting, pet damage, or smoke.
Damaged cause by risks covered by a generally available home owner insurance policy.
Damage cause by wetting or persistence of excessive moisture or exposure to very hot substances.
Damage resulting from accidents such as, but not limited to: abuse, burning, flooding, cutting, pet damage, or smoke.
Damaged cause by risks covered by a generally available home owner insurance policy.
Damage cause by wetting or persistence of excessive moisture or exposure to very hot substances.
This warranty applies only:
To the original purchaser of the product (warranties are not transferable)
When the product is professionally installed using the correct installation methods.
For product in an owner-occupied residential home.
To the original purchaser of the product (warranties are not transferable)
When the product is professionally installed using the correct installation methods.
For product in an owner-occupied residential home.
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